Shipping policy
Shipping time
Our standard shipping time is 7-14 days. Orders will be shipped within 1-2 business days after confirmation, and the appropriate shipping method will be selected according to your delivery address. There may be some external factors (such as weather, traffic, etc.) during the transportation process, which may cause delays, and it may take up to 10-20 days.
Holidays and force majeure factors
During holidays or other force majeure factors (such as natural disasters, epidemics, etc.), the shipping time may be extended. We will try our best to notify customers in such cases and minimize the delay time.
Shipping costs
Shipping costs vary depending on the weight and volume of the order and the destination. The specific costs will be calculated and displayed at checkout. If there are any additional costs (such as remote area surcharges, etc.), we will notify you in advance.
Delivery location
We will deliver to the address you provide in the order to ensure that the goods are delivered accurately. If there is any address change, please contact us as soon as possible to avoid delays.
Risks and responsibilities
Once the goods are shipped, the risk during transportation is borne by the customer. Please check whether the packaging is intact when you receive the goods. If you find any damage or missing items, please contact us within 3 days for processing.
Tracking Information
We will provide a shipping tracking number and you can check the status of your order in real time. If you have any questions, you can contact customer service at any time.
Refusal and Returns
If you refuse to accept the order, the shipping fee and other related fees will be borne by you. Please make sure to provide accurate address information when placing an order to avoid unnecessary trouble.
Customer Support
If you have any questions about shipping, or encounter problems during shipping, please feel free to contact our customer service team and we will do our best to help you.